Privacy Policy

This policy describes how Hollow Cube LLC, a company operating under the laws of Massachusetts (referred to as “Hollow Cube”, “Company”, “we”, “us”, or “our”), handles your personal data. The privacy of all users (referred to as “You” or “User”) is of utmost importance to us, and we are committed to being transparent about how we handle your personal information.

This document describes the policies governing the Hollow Cube platform and the products, services, and features made available to you as part of the platform (collectively, the “Service”).

Information Collection

What data is collected? We may collect your personal data from the following sources:

• Gameplay Data We may collect personal information including your Minecraft UUID and IP address when using the service. We may also record user interactions on the Service including chat messages, direct messages to other Users and usage metrics.
• Third-Party Data When linking a third-party account to your account on the Service, we may record your unique identifier (for example, your Discord ID) and any other user provided information such as your username.
• Webstore Information We may record information provided voluntarily when purchasing virtual goods from our webstore provided by Tebex, including your name, email address, payment information, country, zip code, and Minecraft username.
• Cookies and Tracking We may use cookies and other web tracking technology on our website.

Data Storage We store data in an encrypted database following industry best practices.

Data Retention We may retain your personal data for a period of up to 6 years after your last activity for purposes of bringing and/or defending our interests in legal claims. After this period, we will destroy your personal data.

Children under 13 We do not knowingly collect personal information for any child under 13 years of age. If you are a parent or guardian and have a concern regarding your child’s data on the Service, please contact us at [email protected].

Use of Information

Access to the Service Your information is used to provide or restrict access to the Service in accordance with our Terms & Conditions.

Technical Support Personal information may be used to provide support for users of the Service.

Performance and User Analytics Personal information may be used to analyze and improve the user experience of the Service for performance and gameplay.

Security Personal information may be used to protect the security and integrity of the Service.

Sharing with Third-Parties We may share your personal information with third-parties in the following cases:

• Webstore/Checkout We may share your personal information with Tebex during the webstore checkout process. Please see the Tebex Privacy Policy for more information.
• Security and Moderation We may share your personal information for cases including DDoS protection services and textual moderation.
• Legal Obligations We may be required to share personal information in compliance with legal requests.

Other

Governing Law These terms and your use of the Service is governed by Massachusetts law. All claims arising out of or relating to these Terms or the Service will be litigated exclusively in the courts of Sussex County, Massachusetts, USA.

Changing this Policy We may change this policy at any time and for any reason. If we materially change this policy, we will provide the opportunity to review the changes. If you do not agree to the new policy, you should stop using the Service.

Contact Information

If you have any questions, concerns, or comments about these Terms, or if you need assistance with respect to the Service, please contact us at [email protected] or via our Discord server at discord.hollowcube.net.